Size, Fit, Color or Quality Related issues: Pls report the issue within 2 days (48 hrs) from the date of delivery.
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Make sure the product is in unused condition, the seal tag is intact with all the original packaging (along with all original accessories), else the product will not qualify for any replacement or return.
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It is at our discretion to reject a return if it seems in a used condition, scratched, spoiled, missing any parts, packing or not fit for reselling.
Size or fit issue: Only one time replacement will be provided. Thereafter for any exchanges the buyer will have to bear all the logistics charges.
Manufacturing Defects: Defects like sole cracks, leather cracks (not wrinkles), or stitching issues etc. to be reported within 2 days from the date of delivery.
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Please reach out to us via +91 630475568 or customerdelight@bonhide.com and share pictures and video of the defect. We will replace the product (with same product and colour only) and will also pay for return shipping and shipping of the new product.
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Such issue will qualify for free of cost repair, provided our Quality engineer certifies the issue as manufacturing defect, else the product will fall under wear and tear category.
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Once the issue is qualified as manufacturing defect, the product will be repaired to best resolve the issue.
Wear and Tear issues: After 7 days of delivery OR any issue which doesn’t qualify as manufacturing defect, OR if the product has developed any issue due to usual usage, will fall under this category. We do not provide any return or replacement if the issues qualifies as wear or tear issues
Note: Any Exchange will be issued post we have received the original product with all accessories in the new condition, else the product, as received, will be sent back on buyer’s expense.
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Buyer will be responsible for all return shipping costs and shipping of new product you want to exchange it for.
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In case of a refund once the product has passed the QC all shipping costs will be deducted (to & forth from the customer)and balance will be refunded to the customer.
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In case we do not found the product to be in re-sellable condition or product shows sign of wear, damage etc product will be shipped back to the customer after receiving the shipping charges for the same.
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Refunds may take upto 5-7 working days from the date of return delivery, depending upon the mode of payment.
Property of high crust leather:
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Wrinkle is a property of original leather; no exchange or refund will be provided for this.
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Leather being a natural material may vary slightly in color. Screen quality may also lead to slight mismatch in color in actual and product as displayed on the website.
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Bon Hides every shoe is handcrafted and hence there might be slight variation in color in what is displayed on the website (product photos) versus what is received. These slight variation in colors will not qualify for return or refund
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail customerdelight@bonhide.com